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RB. NEWS

RETURN POLICY

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

You can decide to return for FREE any product purchased on Sunglasses-onsale.com within 45 days days of receipt of shipment.

Just follow these simple steps: 

  1. On the My Orders page enter your order number and the email address used when placing your order.
  2. Follow the guided procedure and print the Return Label & Authorization.
  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

REFUNDS AND REPLACEMENTS

You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.

If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.

We only accept returns on items purchased from Sunglasses-onsale.com, customized (REMIX) frames included. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

All refunds will occur via the original payment method.

SHIPPING INFORMATION

RATES & POLICIES

  • Sunglasses-onsale.com offers Free Shipping on all orders within the 180 countries around the world and regions order over $100. Orders are usually delivered in 7 business days.
  • All shipments are fully insured.
  • Air Shipment to P.O. boxes is not possible.

REMIX ORDERS

  • Sunglasses-onsale.com offers Free Shipping on REMIX orders.
  • Overnight shipping is not possible on REMIX orders as these frames are tailor-made to your specifications in Italy and therefore entail a longer processing and transit time.
  • Usually REMIX orders are delivered within 7 business days.

DELIVERY TRACKING

  • We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
  • You can track the delivery status of your order at any time through your My Account page on Sunglasses-onsale.com.

ATTENTION CUSTOMERS PURCHASING PRODUCT ONLINE

1. Ray-Ban is not required to, and does not, collect sales or use tax outside the states listed above;

2. Majority of the products sold by Ray-Ban are subject to your state use tax unless it is specifically exempt from tax;

3. Your purchase is not exempt merely because it is made over the Internet or by other remote means;

4. Your state requires purchasers to report all purchases that were not taxed and pay tax on those purchases, and that the tax may be reported and paid on your state individual income tax return or by filing a consumer use tax return (dependent on if your state imposes a use tax and a return for remittance of payment);

5. Your referenced forms and corresponding instructions are available on your home state website.

6. Ray-Ban may be required to inform your state the total amount of all of a purchaser's purchases.

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